Frequently Asked Questions
MyRepublic Redemption
Click below for more information
I received an email from customerservice@oro.com.sg. Is that a scam
ORO Solutions Pte Ltd is a known and trusted third-party redemption agency in Singapore, working with major telecommunications companies, retail brands, and other corporate partners to manage premium giveaways and redemptions.
We will never ask for your bank credentials or Singpass login access during your redemption.
You can verify via the MyRepublic official site.
Walk in appointment booking
Even with a fully booked appointment schedule, we strive to see all our customers. If you are unable to book a slot, please feel free to visit us as a walk-in. While there may be a waiting time, we appreciate your patience and will work hard to serve you as quickly as possible.
For Your Collection, Please Bring:
Your electronic direct mailer (eDM).
The account holder’s NRIC.
Queue time at ORO redemption center
At the ORO Redemption Centre, our average waiting time is under 5 minutes. Please note that during the busy festive season, waiting times may be slightly longer, with a historical maximum wait of 20 minutes. We are actively working to minimize all delays and attend to you as quickly as possible.
What must I bring along for my MyRepublic collection.
To ensure a smooth collection process, please bring the following two mandatory items:
The electronic direct mailer (eDM).
The account holder’s original IC (or equivalent Photo ID).
Can I assign someone to collect on my behalf
If you are authorizing a representative to collect on your behalf, you must first complete the authorization form.
The authorized personnel must bring:
The authorization form signed by the account holder.
The electronic direct mailer (eDM).
The authorized personnel’s original IC (or equivalent Photo ID)
Cancel the delivery appointment
To cancel your delivery appointment, please contact us promptly at (+65) 8782 9380 during our operational hours.
Please note: Once the premium item has been transferred to our logistics partner, we regret that cancellation is no longer possible.
What time is my delivery arriving
Please note that the specific delivery window for your appointment is determined by the campaign organizer’s delivery option.
If the terms of service for your booking state ‘Unscheduled and Contactless,’ please be advised that this means no signature or specific arrival time will be provided within that delivery window.
I completed my new plan sign-up, but the redemption notification is missing. When can I expect to receive it
Congratulations on signing up for your new plan!
As a new MyRepublic customer, please note that your redemption details will be delivered via email approximately 10 weeks after the date of your sign-up. If you have not received this email by the 10-week mark, please contact us immediately for assistance at customerservice@oro.com.sg
I completed my plan renewal, but the redemption notification is missing. When can I expect to receive it
Congratulations on signing up for your renewal plan!
Thank you for your continued loyalty! For our longstanding MyRepublic customers, your redemption details will be emailed to you 1-2 weeks after your first bill is successfully paid. If you still haven’t received the email after the 10-week deadline, please reach out to us at customerservice@oro.com.sg.
I would like to change my choice of premium item
To change your MyRepublic broadband plan, you should use the MyAccount portal or the MyRepublic App. For details on redeeming premium item associated with your plan, you will receive a dedicated redemption email sent after your first bill is paid.
If you encounter issues online, you can contact the MyRepublic customer support team at +65 6717 1680.
How do i claim my warranty for the premium item
Proof of Purchase/Redemption
You will receive a redemption acknowledgement email upon collecting your device. The acknowledgement email will serve as your proof of purchase for the warranty claim.
Warranty Provider
The warranty for the premium item is almost always provided by the original manufacturer of the product (e.g., Samsung, Apple, Dyson, etc.), or, it’s authorized service centre.
Since we cannot provide real-time local business hours or addresses, I recommend searching for “(e.g. Nintendo Switch) Official Service Centre in Singapore” to get the latest location and operating procedure from the official source.
What are your operating hours
| Monday | 10.00am to 6pm |
| Tuesday | 10.00am to 6pm |
| Wednesday | 10.00am to 6pm |
| Thursday | 10.00am to 6pm |
| Friday | 10.00am to 6pm |
| Saturday | 10.00am to 3pm |
| Sunday | We are closed |
| Public Holidays | We are closed |
Operating hours will differ over the Chinese New Year period. For the most current timings, please refer to the link below.