Who We Are
Singapore Trusted Redemption Center
ORO Redemption Centre offers a full fledged redemption and fulfillment service conveniently located in the heart of the central business district since 2009.
Founded by a team of industry professionals experienced across the whole product marketing and promotions life cycle, we are fully equipped with the knowledge and capability to support our clients’ marketing activities.
We place an emphasis on providing excellent customer experience for both our clients when they run their programs and their customers when they come to our Centre to complete their redemptions.
Our Services
We provide a range of services to support your companies’ marketing and promotion activities.
Alternatively, please get in touch with us at customerservice@oro.com.sg to find out how we can assist you with your marketing activities.
Online Redemptions and Fulfilment
Program management and execution of premiums delivered directly to customers, saving customers’ travelling and waiting time at our Centre.
In-House Redemptions and Fulfilment
Handling of redemptions of all products from across different industries for both project and long-term bases.
Experienced and professional front-end staff to provide an excellent customer experience.
Staff who are trained and savvy in IT/AV gadgets who will be able to advise customers on most technical questions related to the products.
Robust checks and verification system to ensure all redemptions are only for products customers are entitled to, saving your company time and effort in managing such potential issues.
On-Site Redemptions and Events Support
Design and set up of redemption process for redemptions at roadshow events.
Trained and experienced mobile team to manage and run redemptions at roadshow events.
Design and set up of roadshow booth based on concept of roadshow events.
Manpower support for roadshows.
Program Management
Call centre with trained staff to handle customer enquiries related to your company’s marketing programs.
Generation of detailed reports on redemption information, and collation of customer information to ensure all redemptions are correctly fulfilled, simplifying our clients’ auditing processes.
Ecommerce Management
From warehousing to fulfilment, we offer our clients customised solutions for the most effective management of their resources.