Frequently Asked Questions
Pick Up and Drop Off Services
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DHL courier services
You are welcome to drop off your DHL parcels at our location.
If you can create the waybill yourself using our guide, you can drop it off immediately. If not, simply visit us, and we will create the waybill for you.
AWBs have a specified expiration date, and they become invalid after that date. Be sure to check the expiration date and use the waybill within the given timeframe.
Creating an air waybill with MyDHL+
To prepare for your drop-off at DHL Express, you will need to generate an air waybill (AWB), a crucial document associated with your shipment. The AWB contains all the necessary instructions and information about the contents and characteristics of your shipment for transportation.
The details you provide in the waybill will be used for customs clearance to ensure they match the actual contents of your box or package, as well as the shipping invoice. It also serves as proof of ownership for any DHL package based on the sender and recipient details.
Creating a waybill is a simple process with DHL Express’s user-friendly platform, MyDHL+. Here are the steps to create a waybill:
- Log in to your MyDHL+ account.
- Enter the required shipping details for your shipment:
- Duties & taxes: Unless you choose the duties & taxes paid (DTP) service, the recipient will be responsible for paying them. If no selection is made, the default is duties & taxes unpaid (DTU).
- Weight and dimensions: The weight and dimensions you declare for your DHL Express package may be re-weighed, and you will be charged accordingly if necessary.
- Shipper’s address: Provide accurate details for the shipper’s address, including your name or your company’s name, telephone or mobile number, email address, and complete mailing address with the postal code.
- Receiver’s address: Include the recipient’s name (company or individual), a valid contact person, contact number, email address, and complete mailing address with the postal code.
- The platform will generate a printable AWB for you.
- Once the waybill is generated, attach it to the exterior of your shipment package.
- Whether you’re using a DHL Express box or envelope, make sure the waybill is securely attached.
More information can be found at https://www.dhl.com/discover/en-sg/ship-with-dhl/essential-guides/parcel-delivery-drop-off-with-dhl-express
Dropping off a DHL parcel
You are welcome to drop off your DHL parcels at our location.
If you can create the waybill yourself using our guide, you can drop it off immediately. If not, simply visit us, and we will create the waybill for you.
AWBs have a specified expiration date, and they become invalid after that date. Be sure to check the expiration date and use the waybill within the given timeframe.
Creating an air waybill with MyDHL+
To prepare for your drop-off at DHL Express, you will need to generate an air waybill (AWB), a crucial document associated with your shipment. The AWB contains all the necessary instructions and information about the contents and characteristics of your shipment for transportation.
The details you provide in the waybill will be used for customs clearance to ensure they match the actual contents of your box or package, as well as the shipping invoice. It also serves as proof of ownership for any DHL package based on the sender and recipient details.
Creating a waybill is a simple process with DHL Express’s user-friendly platform, MyDHL+. Here are the steps to create a waybill:
- Log in to your MyDHL+ account.
- Enter the required shipping details for your shipment:
- Duties & taxes: Unless you choose the duties & taxes paid (DTP) service, the recipient will be responsible for paying them. If no selection is made, the default is duties & taxes unpaid (DTU).
- Weight and dimensions: The weight and dimensions you declare for your DHL Express package may be re-weighed, and you will be charged accordingly if necessary.
- Shipper’s address: Provide accurate details for the shipper’s address, including your name or your company’s name, telephone or mobile number, email address, and complete mailing address with the postal code.
- Receiver’s address: Include the recipient’s name (company or individual), a valid contact person, contact number, email address, and complete mailing address with the postal code.
- The platform will generate a printable AWB for you.
- Once the waybill is generated, attach it to the exterior of your shipment package.
- Whether you’re using a DHL Express box or envelope, make sure the waybill is securely attached.
Dropping off a SingPost parcel
For your convenience, you can drop off your trackable SingPost parcels such as smartpac and Tracked Letterbox Prepaid Label, right here at our location
SingPost parcel restrictions
We have a maximum weight and length restriction of 30kg and 1.5m respectively.
Individual service restrictions also apply, such as letterbox-sized restrictions for Tracked Letterbox items.
Dropping off a J&T return parcel
You are welcome to drop off your J&T return parcels at our location.
Important Packing Guidelines:
Please note that all parcels must be packed strictly in accordance with J&T’s guidelines:
Full Coverage: All parcels must be 100% covered using external packaging.
Individual Orders: Each return order must be packed separately.
Secure Packaging: Packages should be packed tightly and snugly to prevent movement inside the box during transit.
Fragile Items: Products that are fragile must have a fragile sticker clearly labelled on the carton box.
Airwaybill: Each parcel must have a unique return airwaybill attached.
Need Supplies? We can provide the required packing materials and return label for a fee.
For full information on J&T’s complete packing guideline, please refer to the following link: https://support.oneship.io/hc/en-us/articles/6575435172879–Singapore-J-T-Express-Return-User-Guide#h_01HKVN7D8STGYMBBW58D44YZTJ