Original Receipt Resubmission Guide

Your previous submission was insufficient. Please review the common reasons for rejection and follow the resubmission steps carefully.

❌ Common Reasons for Rejection

Your submission was likely rejected because it was not the required document or was unreadable:

Wrong Document Submitted:

• Delivery Order or Payment Summary was submitted. Only the original Receipt or Tax Invoice is eligible. Please wait until your purchase is fully delivered and processed before submitting the final Receipt or Tax Invoice.

Clarity/Information Issues:

• Clarity/Legibility: The digital copy (photo or scan) was blurry, too dark, cropped, or illegible.

• Missing Information: Crucial details—such as the retailer, receipt number, date of purchase, item name, quantity, item value, or transaction total—were not clearly visible.

• Authentication Issues:

  The document was a reprinted receipt or a copy of a copy. We require the original physical receipt to meet the campaign Terms and Conditions.

✅ How to Ensure Successful Resubmission

Please follow these three critical steps for guaranteed acceptance:

• Use the Original Receipt: You must use the actual paper receipt; do not send a photocopy or a copy of a copy.

• Take a Photo (Do Not Scan): Please upload a clear photo of the receipt. Avoid submitting scanned images, as they may be rejected if flagged as potentially edited image files.

Ensure Full Visibility: Place the entire receipt flat on a clean surface with good, even lighting. The photo must clearly show:

• All four corners of the receipt.
• All essential details (store name, receipt number, item, quantity, price, and date).
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